Testimonials

I’m a psychologist working with older adults and their families and met with Ariel to discuss her services and generally learn more about her. I found her to be extremely knowledgeable, charming, helpful, professional, caring and passionate about her work. It’s been said there’s a “silver tsunami” coming to Austin and it’s reassuring to know that Ariel will be able to help individuals either to maintain their independence as long as possible or to find the best fit for a new residence.
— Joyce W.

When we needed to find a Type B assisted living center for my mother, we didn’t know where to start. Ariel took the time to listen and ask the right questions before recommending a range of facilities — based not only on the level of care they provided, but also our budget, location, and my mother’s social needs and long-term outlook. She even found one that had experience with my mother’s very rare condition. She also answered our questions, coached us on what to consider, and diplomatically steered us away from places that wouldn’t have been a good fit. I think we’ve found the right place now — and it’s one we wouldn’t have even known about if we’d tried to do this on our own.
— Sam S.

I am grateful that Ariel helped me figure out the world of assisted living when my mom unexpectedly landed at my door step needing full-time, long-term care. I did not know the language of this arena nor did I know where to start. It only took 2 weeks from my first conversation with Ariel to the time we found a place that fit my mom’s needs and budget. It’s all a confusing process for those not versed in retirements, pensions, insurances, VA benefits, etc., and I would recommend seeking help from the experts, Ariel being one of them.
— Ann W.

We discovered there is a whole world of eldercare with a language, practices, laws, all thrown at us while the family was facing the deeply personal challenges. In our case, my sister and I are helping my mom place her husband of 57 years in a long term care facility (dad is suffering dementia and long disability from a stroke long ago).

We suddenly became familiar with the Activities of Daily Living having never even heard the term 3 months ago. It is not that we lacked for information. Kindly advice from friends and information on resources via Google searches, yielded a blizzard of advice and resources. We even had an “insider’s perspective” since my sister moonlights in adult care as a speech therapist. The fear we had was we would make mistakes that will bankrupt the family and/or consign dad to some institutional hell (visions of American Horror Story or One Flew Over the Cuckoo’s Nest). Our fears are grounded in reality.

Via a neighbor we heard about Ariel Rosenbaum and Senior Services of Austin and we called. She came out to talk to us and started with practical clear sense from the get go. It was clear that 1 hour spent with Ariel was worth endless hours of floundering. “I recommend these 3.” “Here is what to ask for…” “Go here for that.” “I can research that.” Turning her loose to explore the intersection between our insurance company, Medicare and Medicaid produced useful information within a day or two. Contrast that with our floundering around with what questions to ask and whether the answers we got were right or bogus (sadly not all the staff at your insurance company, Medicare, and Medicaid are knowledgeable).

Ms. Rosenbaum is personable, diplomatic, sympathetic, empathetic and a much needed objective point of view in what is a highly emotional fraught experience. She can and will deliver truth to mom, sister and brother when needed. Help set reasonable expectations. Offers options and a likely range of options.

Bottom line: You have a choice. Do It Yourself and you risk spending lots of time and money and take the chance you will get it wrong. OR hire Senior Services of Austin to help you, help the ones you love and get it right.
— Paul C.

I took a new job in Chicago and I couldn’t stand the thought of making my mom move with me. She had been in Austin for over 40 years. She is still somewhat independent, but has some growing health issues and we no longer have any close family left in Texas. I was constantly worrying about my mom’s health and ability to manage her own care. One of her Doctors suggested I get a Geriatric Care Manager to help manage her care.

Senior Services of Austin has been a huge help for me. Ariel has been great about helping them paying and reviewing her bills, scheduling and getting her to her appointments and updating me on how things are going, etc. I feel so much better knowing that I have someone I can trust back home.
— Jen H.

I can’t thank Senior Services of Austin enough for the help they have given me and my family. A knowledgeable staff that actually cares and they didn’t charge us a dime. Thank you :)
— Randy S.

We have been looking for a place for my grandmother that had an onsite staff that would match her needs and the quality of housing that we wanted for her. We tried researching them on Google and then calling and compiling all the information…it was pretty overwhelming.

I called Senior Services of Austin after visiting their website. Ariel is a great help and very knowledgeable about resources available for seniors. She saved me time and put together several recommendations in our price range and could provide what we were looking for. She definitely put us on the right track, I don’t know what I would have done without her. Do yourself a favor and use Senior Services of Austin if you’re in need. Can’t thank them enough.
— Hal R.